Privacy Policy

1. Introduction

James Nicklin Ltd (“we”, “us” or “our”) is committed to respecting your privacy and protecting personal information that you provide when visiting our website, contacting us, or arranging hairdressing and beauty treatment services. This Privacy Policy explains what information we collect, why we use it, the legal basis on which we process it, and the choices available to you.

We act as the controller of personal data processed through this website and in connection with our salon services. Our registered contact details are available at the end of this policy. Please read this notice carefully. It applies to information collected online, by email, telephone and during ordinary customer communications.

2. Information we may collect

We may collect identity and contact information, including your name, telephone number, email address and any correspondence you send to us. When you enquire about or arrange an appointment, we may record practical appointment information such as the service requested, preferred stylist, date and time, relevant hair history shared voluntarily, and notes needed to provide the service you asked for.

Our website may automatically collect limited technical information, such as your IP address, browser type, device type, referring pages, pages viewed and the time of your visit. This helps us understand whether the website operates effectively and securely. We do not ask for unnecessary personal information through this website.

If you choose to pay for a service by card, payment details are handled through the relevant payment provider. We do not intentionally retain complete card numbers or security codes. We may retain basic transaction records where necessary for accounting, tax and customer-service purposes.

3. How we use your information

We use personal information to respond to enquiries, arrange and manage appointments, provide the requested services, communicate practical changes, process payments, maintain business records, protect our customers and website, and comply with legal duties. We may also use anonymised or aggregated information to understand demand for services and to improve our website and customer experience.

We will only send direct marketing where this is permitted by law and, where required, where you have agreed to receive it. You can opt out at any time by using the unsubscribe method in the message or by contacting us. Choosing not to receive marketing will not affect important service communications, such as a reply to an enquiry or a booking update.

4. Legal bases for processing

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a service arrangement, to perform that arrangement, to comply with a legal obligation, or for our legitimate interests in running a safe and effective small business. Our legitimate interests include responding to customers, maintaining accurate records, preventing misuse, improving our services and protecting our legal rights. Where we rely on consent, you may withdraw it at any time; withdrawal will not affect processing carried out before it was withdrawn.

5. Sharing information

We do not sell personal information. We may share limited information with trusted providers that help us operate our website, email, payments, professional services or business systems. These providers may only use the information as instructed or as required to provide their service and must apply appropriate protections. We may also disclose information where required by law, to enforce our rights, or to protect the safety of customers, staff or others.

Some service providers may process data outside the United Kingdom. If this occurs, we will use appropriate safeguards required by applicable data-protection law, such as an adequacy decision or approved contractual protections.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, resolve enquiries, meet accounting obligations and deal with potential legal claims. Retention periods depend on the type of information and the reason we collected it. When information is no longer needed, we securely delete it or anonymise it.

We take proportionate technical and organisational measures to protect information against accidental loss, unauthorised access, alteration or disclosure. No system can be guaranteed completely secure, and you should avoid sending sensitive information by unsecured means unless necessary. If we become aware of a data incident that creates a significant risk to you, we will act in accordance with applicable notification requirements.

7. Cookies and website links

Our website is designed to use only what is needed for it to function. It may use essential technical storage or basic analytics where enabled. Your browser may allow you to control or remove cookies, although disabling them can affect some website features. Our website may contain links to third-party sites, such as a mapping service. Those sites have their own privacy practices, and we are not responsible for their content or handling of information.

8. Your rights

Subject to applicable law, you may ask us for access to your personal information, correction of inaccurate information, deletion, restriction of processing, or a portable copy of certain information. You may object to processing based on legitimate interests and may object at any time to direct marketing. To make a request, contact us using the details below. We may need to verify your identity before responding. We aim to respond within one month unless a lawful extension applies.

If you have concerns, please contact us first so that we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, through its website at ico.org.uk.

9. Changes and contact

We may update this policy when our services, legal requirements or ways of working change. The latest version will always be posted on this page with its revised date. James Nicklin Ltd can be contacted at 3 Vine Terrace, High Street, Birmingham, West Midlands, England, B17 9PU; by telephone on +44 7732 725841; or by email at admin@jamesnicklin.site.